Privacy Policy

Queenswood Natural Foods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using our website, you consent to us using the personal information you provide as set out in this Privacy Policy.

What we collect

We may collect the following information:

  • Name
  • Company name
  • Job Title
  • Contact information including: postal address, email address, telephone/mobile number, fax number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to specific customer requirements and order processing.

What we do with this information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our website, products and services.
  • We may use the information to customise the website according to your interests.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

How you’re protected

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, your order is processed using secure server software and we follow electronic and managerial procedures to safeguard your information.

Third Parties

We will only disclose your information to third party contractors in order to process your order and complete a successful delivery; however it will not be disclosed to any organisation outside of the Queenswood Natural Foods group apart from the following circumstance;

  • Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations
  • To prevent and/or detect crime;
  • For credit reference purposes.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing or other purposes without your express consent.

Queenswood Natural Foods may however provide aggregate statistics about our customers, sales traffic patterns and related site information, but these statistics will include no personally identifying information.